Frequently Asked Questions (FAQ)

What is red light therapy and how does it work?

Red light therapy (RLT) uses specific wavelengths of red and near-infrared light to penetrate the skin and stimulate cellular activity. It supports natural healing by boosting ATP (cellular energy), increasing circulation, and reducing inflammation—benefiting skin health, muscle recovery, and more.

Is red light therapy safe to use at home?

Yes, red light therapy is non-invasive, drug-free, and generally considered safe for home use when used as directed. Our devices meet safety guidelines and include instructions to ensure proper and effective use.

How often should I use red light therapy for best results?

For most goals—like pain relief, muscle recovery, or skin improvement—we recommend using red light therapy 3–5 times per week for 10–20 minutes per session. Consistency is key to seeing long-term benefits.

Can I use red light therapy on any part of my body?

Yes, our devices are designed for use on most areas of the body, including the back, abdomen, legs, arms, and even the face (depending on the model). Always follow the user guide to ensure proper placement and timing.

Who should not use red light therapy?

Red light therapy is generally safe, but people who are pregnant, have epilepsy, or are taking photosensitizing medications should consult their healthcare provider before use. If you have a medical condition, check with your doctor before starting therapy.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal, Shop Pay, Apple Pay, and Google Pay for your convenience.

Do you offer international shipping?

At this time, we only offer free shipping within the continental United States. We do not ship internationally. Shipping fees may apply to orders outside of this region or to non-contiguous U.S. states and territories.

How long will it take to receive my order?

Delivery times depend on the location of the warehouse your item ships from.

• Products shipping from within the U.S. typically arrive within 3–7 business days.

• Items shipping from overseas may take an additional 10–14 business days.
  You'll receive tracking information once your order has shipped so you can monitor its progress

How can I track my order?

Once your order ships, we’ll send you a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view your order status.

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused and in original packaging. If you’re not satisfied, contact our support team and we’ll guide you through the return process.  You can email us at sales@infralightvitality.com or call 414-326-4601

Do you offer discounts or promotions?

Yes! We frequently offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.

How can I contact customer support?

You can reach our customer service team by email at sales@infralightvitality.com or phone at 414-326-4601.  You can also reach us through our contact form on the website. We typically respond within 24 hours, Monday through Friday.